We founded Sweet Freez with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Packages are generally dispatched within 1-3 business days after receipt of payment and are shipped via Canada Post with tracking and drop-off without signature. We are not responsible for lost or stolen packages.
Due to the nature of our products we recommend you pick up your parcel as soon as possible. Every order leaves our facility in perfect condition. We are not responsible for any product damage during shipping, including heat/humidity/cold.
Unfortunately since we are dealing with food and for health reasons, we can not accept returns. If your package arrives damaged please send us photos and we may reship a second item to you depending on the situation. We are sorry for any inconvenience this may cause, but we do this for safety reasons. Any custom boxes are unable to be returned as well.
PLEASE NOTE: Melted Chocolate does not count as a damaged item. As warmer weather comes chocolate may melt. When your box arrives let it cool down. If you don't want your chocolate melting, we suggest purchasing items that are not heat sensitive during hotter months.
You can always contact us for any return question at [email protected].
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We keep your personal information private and secure. When you make a purchase from SWEET FREEZ, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s)
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Our store is not responsible for the actions of third parties.
